#CALLCENTER PROJECT SOFTWARE#
Knowledge and use of formal software development lifecycle methodologies, including: “Waterfall”, RAD and Conference Room Pilots.Experience in infrastructure definition and deployment, and project management life cycles related to implementing new and refreshing/upgrading existing environments.
Detailed knowledge of call center technology systems (e.g., ACDs, IVRs, workforce management, quality systems, digital call recording).
#CALLCENTER PROJECT FULL#
Experience in full systems development, software development and project management life cycles with both custom development and package based application deployment.8+ years of information systems or relevant business experience in the development, implementation, and maintenance of information systems, preferably across multiple hardware and software platforms.database systems, such as Oracle or RedShift, on Big Data Platforms on cloud infrastructure.8+ years of project management responsibility, demonstrating leadership skills and managing technical staff and financial resources through various life-cycle phases (cross functional experience highly desirable).ACD, IVR, CTI, digital call recording, workforce management, operational analysis and reporting) and maintenance and enhancement projects utilizing a variety of new computing architectures (e.g., client/server, intranet, Web). These projects include application development (e.g., JAVA, J2EE, C, XML, VXML, custom integration), call center technology (e.g. The key focus of this position is overall management of all CCIS (Call Center Information Systems) projects ensuring delivery of such projects on-time, on-budget with required business functionality. The Senior Project Manager is also directly responsible for managing / overseeing project: scope, cost, schedule, risk, human resources, communications, procurement and change.Īdditionally, the Senior Project Manager coordinates IT and non-IT resources to consistently deliver high quality products and services on-time and within budget. Leading publicly traded media and telecommunications company seeks a Senior Project Manager to be responsible for managing and directing the implementation of one or more large-scale Information Systems (IS) Projects as assigned by the Program Manager.
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